Happy Mother’s Day, Herk

There’s a song, written in 1915 by Howard Johnson (he of “I Scream, You Scream, We All Scream for Ice Cream” fame) and Theodore Morse, called “M-O-T-H-E-R, A Word That Means the World to Me.”

Here’s the chorus:

“M” is for the million things she gave me
“O” means only that she’s growing old
“T” is for the tears she shed to save me
“H” is for her heart of purest gold
“E” is for her eyes with love-light shining
“R” means right and right she’ll always be
Put them all together they spell MOTHER, a word that means the world to me.

I mean, all that is pretty nice … except for “O,” right?

“O means only that she’s growing old”???

Do you think Mrs. Johnson was like, “Howard … really? You wrote a song about me that’s going to be sung all over the country, and even quoted 106 years from now by some smartass blogger, and the BEST YOU COULD COME UP WITH FOR ‘O’ IS ‘ONLY THAT I’M GROWING OLD’?

“How about obliging, optimistic, original, outstanding, open-minded, organized?”

I shouldn’t criticize Howard’s choice of words. At least he wrote his mother a song. Could I come up with anything better if I used the letters from MOTHER to describe my mother?

Hmmm … lemme give it a try. This one’s for you, Herk. If you disagree with any of my lyrics, talk to Mrs. Johnson. At least I never called you “old.”

“M” is for the MANY times I completely disobeyed everything you said to me. I grew up in a Charlie Brown cartoon: waa, waa, waa … be home at 6, be home at 10, be home at midnight. I’m not sure I ever made it home before a curfew.

“O” means you OUGHT to have grounded me more often but those few times you did usually ended up pretty funny … like that time you locked me in the bedroom, but found Andrea hanging out of the window bringing me fried chicken from Woolworths.

“T” is for TEACHING me how to take care of myself while you and Daddy worked “outside of the house.” (At that time, all of the stuff you did “inside of the house” wasn’t even considered “work.” It was the 50s … you were just “being the mom,” doing all the house stuff after you got home from work and getting absolutely no credit for it.) But back to the “taking care of myself” part. To this day, I can totally claim “best pillowcase ironer in the world” thanks to your tutelage of me when I was six years old.

“H” is for the sense of HUMOR that you always had when I would hug you and unhook your bra, ALL THE TIME, wherever we were, up till the end! How did you NEVER suspect that I was going to do it!?! I DID IT EVERY TIME, MOM! But you always laughed (like it was still Hilarious!)

“E” is for EVERY time you let me be a “vilda chaya” (that’s Yiddish for “wild animal”) despite the fact that you probably wished I were a little tamer. Thanks for EVERY “barbeque” hole you let me dig in the backyard to cook baked potatoes and be a “pioneer,” thanks for EVERY racetrack we designed in the backyard despite the fact that you might have preferred grass and rose bushes, and thanks for EVERY day in the summer when you let me “run around” barefooted, with my wild frizzy hair while wearing a makeshift bikini made out of rolled-down underpants and a stretchy headband (hey, I was 6). Summers were so amazing!

“R” means I’d RATHER be telling you all this in person. I’d RATHER you hadn’t passed away when I was only 41. I’d RATHER you were here with me, still kvelling from me, my brother, my sister, our children, and their children.

I miss you, Mom. Sorry I was such a little shit! Hope you like the song!

I See Some Bad News Rising

Since May is Mental Health Awareness month, this seems like the perfect time to talk about something that definitely affects how many milligrams of Lexapro I need: negative news. 

Here’s a perfect example; today I woke up to this headline:

Pollution can be 5 to 10 times worse in your home than outside. Here’s what to do about it

Now, call me Pollyanna but has anyone else noticed that AS SOON AS something relatively good happens in the world, we’re immediately BASHED with something bad? Like, I’m just starting to feel somewhat safe walking through the grocery store parking lot without a mask (Vaccine 1 – check; vaccine 2 – check; two-week waiting period – check) and BLAM, now I might be able to go outside somewhat cautiously but I can’t go back inside because my house is going to kill me.

Is it just me?

In case you think I’m overestimating the proliferation of bad news, just take a look at some of the statistics in this March 2021 Letter.ly post, “16 Eye-Opening Negative News Statistics You Need to Know.” (FYI these statistics are based on results from studies and reports that have analyzed the issue and provide an “unbiased look at why the media reports negative news.”)

  1. Approximately 90% of all media news is negative. (Quora)
  2. Sensational stories form 95% of media headlines. (The Guardian)
  3. Nielsen ratings are at fault for 50% of negative news statistics. (The Balance Careers)
  4. 38% of Americans believe the media exaggerated the COVID-19 coverage. (Pew Research Center)
  5. Approximately 1 in 10 American adults checks the news every hour. (Time)
  6. A website lost 66% of its readers when it published positive stories for a day. (Quartz)
  7. Studies show that headlines with bad news catch 30% more attention. (Kinder)
  8. Reports show 65% of news organizations ignore mistakes. (The New York Times)
  9. Around 26.7% of people that are exposed to negative news go on to develop anxiety. (NCBI)
  10. An average of 79% of media companies print biased stories for advertisers. (ScienceDirect)
  11. Headline manipulation has been proven to double readership. (IndustryWeek)
  12. People are 49% more likely to read something negative than positive. (NCBI)
  13. 63% of kids aged 12–18 say that watching the news makes them feel bad. (Common Sense)
  14. Most people blame the public for the popularity of negative news headlines. (Quora)
  15. 79% of Americans believe media articles are not balanced in their arguments. (Pew Research Center)
  16. 87% of the COVID-19 coverage in 2020 was negative. (The New York Times)

So, about that 87% …

Even though any bad news is … bad news, I’m generally able to maintain some perspective before I start writing my obituary. I might be freaked when I read, “C.D.C. Issues E. Coli Warning on Romaine Lettuce Ahead of Thanksgiving,” but at least I can find out (sure, it takes me EIGHT PARAGRAPHS TO GET THERE!) who the manufacturer is, what the sell-by date is, and that “The products identified are already significantly past their use-by dates, so this voluntary recall most likely does not affect any product currently on store shelves.”

Good to know … maybe next time tell me that in the first paragraph?

But, when we’re talking about a GLOBAL PANDEMIC and a new strain of virus that has not ever been identified in humans, it’s pretty hard to maintain perspective. So if 87% of the coverage of that virus is negative, it’s no wonder that “more than 42% of people surveyed by the US Census Bureau in December reported symptoms of anxiety or depression in December, an increase from 11% the previous year.”

David Leonhardt’s New York Times weekday newsletter, “The Morning” first brought that 87% statistic to my attention. In his March 24, 2021 (updated April 22, 2021) article “Bad News Bias,” Mr. Leonhardt refers to a working paper published by the National Bureau of Economic Research, “Why Is All COVID-19 News Bad?” by Bruce Sacerdote, Ph.D., an economics professor at Dartmouth College, and undergraduate fellow researchers Ranjan Sehgal (Dartmouth College), and Molly Cook (Brown University). 

In this study, Dr. Sacerdote and his colleagues analyzed the tone of COVID-19 related English-language news articles written since January 1, 2020 (written articles and transcripts were analyzed from television sources). They focused on the subtopics of COVID-19 vaccines, increases and decreases in case counts, and reopenings (businesses, schools, parks, restaurants, government facilities, etc.).

Here’s a few things they discovered: 

  • The most popular stories in The New York Times, CNN, and the BBC have high levels of negativity for all types of articles but particularly for COVID-19-related articles.
  • 87% of stories in the major U.S. news sources are negative versus 50% for non-U.S. major sources and 64% for scientific journals and that “the negativity does not respond to changes in new cases.”
    • Potentially positive developments receive less attention in U.S. than do negative stories. 
  • Negativity appears to be unrelated to the political leanings of the newspapers or network’s audience.
    • COVID-19 stories from all major U.S. outlets have high levels of negativity and the variation that does exist is not correlated with readers’ political leanings. 
  • Among U.S. major media, 15,000 stories mention increases in caseloads while only 2,500 mention decreases (a 6 to 1 ratio) During the period when caseloads were falling nationally (April 24 to June 27) the ratio remains relatively high (5.3 to 1)
  • U.S. major media are 38% more likely to be negative in vaccine articles relative to non-U.S. general media, and the gap in vaccine article negativity between U.S. major media and all other sources remained even after vaccines were approved for use (November 2020). 
    • The U.S. major media outlets ran 1,371 stories that mention COVID-19 vaccines and any names of the top ten institutions or companies working on a COVID-19 vaccine, while during the same period they ran 8,756 stories involving Trump and mask wearing, and 1,636 stories about Trump and hydroxychloroquine.
  • In the examination of school reopenings and U.S. major media consumption, the authors found that the strong negative correlation (across counties) between school reopenings and consumption of U.S. major media appears to be driven by selection rather than causality. 
    • Scientists collecting data on school reopenings have found that infection rates among students remain low and schools have not become super-spreaders; however, these positive findings are not reflected in the “overwhelmingly negative” U.S. major media. 86% of school reopening articles from U.S. major media are negative versus 54% for English-language major media in other countries.
  • The U.S. media outperform the non-U.S. media in promoting prosocial behavior (five percent of COVID-19 articles in major U.S. outlets mention the benefits of mask wearing compared to .6 percent for non-U.S. outlets and 2% for general U.S. sources), “though perhaps because such messages are more needed in the U.S.”
  • Demand for negative news is strong in U.S. and other countries. Considering more than 5000 Facebook shares during 2019 and 2020, heavily shared CNN, Yahoo!, MSN, and BBC articles are all very negative in tone, with the U.S. sourced articles being just as negative in 2019 (pre-COVID) as in 2020.

Wait, but why?

In their study, Dr. Sacerdote and colleagues ask, “why are the U.S. major media so much more negative than international media and other outlets?” While their study shows demand for negative stories is quite strong in the U.S. and the U.K. among readers of The New York Times, CNN, and BBC, they find that “U.S. news outlets are more likely to cater to the demand for negativity than are international outlets.”

The authors suggest three possible explanations:

  1. Most of the non-U.S. markets in their sample include a dominant publicly owned news source that is the #1 news source in their countries: BBC (England); CBC (Canada); ABC (Australia). The publicly owned sources may follow a different objective function than private news providers.
  2. U.S. media markets are less concentrated than media markets in other OECD countries which may cause U.S. major media companies to use negativity to attract audiences.
  3. The U.S. Federal Communication Commission eliminated its fairness doctrine regulation in 1987 which required broadcasters to provide adequate coverage of public issues and fairly represent opposing views (the U.K. and Canada maintain such regulations). While this may be a reason why we see more partisan bias in U.S. media, it may also explain why U.S. news providers feel justified in responding to their consumers’ high demand for negative news.

Which brings us back to Mr. Leonhardt who won the Pulitzer Prize for Commentary, has worked at The New York Times since 1999, and offers some reasons for the cynical perspective many journalists take.

Sometimes … our healthy skepticism can turn into reflexive cynicism, and we end up telling less than the complete story.

David Leonhardt, The New York Times

“In the modern era of journalism — dating roughly to the Vietnam War and Watergate — we tend to equate impact with asking tough questions and exposing problems. There are some good reasons for that. We are inundated by politicians, business executives, movie stars and others trying to portray themselves in the best light. Our job is to cut through the self-promotion and find the truth. If we don’t tell you the bad news, you may never hear it.

“Sometimes, though, our healthy skepticism can turn into reflexive cynicism, and we end up telling something less than the complete story.”

Looking for bad news

With this information, it’s pretty easy to see how this negative news about COVID-19 has affected our mental health. What seems contradictory to me is our “demand” for bad news when we know it will affect our levels of anxiety and depression (and by “our” I mean whoever it is who’s “liking” and “sharing” the most depressing news ever!).

In the next post I’ll share some explanation for why we seek it out negative news, and what we can do to break that habit (and by “we,” please see definition above). 

And in the meantime, here’s some really great news … “Prancer the ‘Demonic Chihuahua’ Who Went Viral Finds Dream Forever Home.”

Image credit: Ariel Davis

Amaze Your Children and Grandchildren When You Explain Blockchain Technology and Bitcoin to Them!

Have you heard the word “Bitcoin”? I’m sure you have. And while it might be confirmation bias (and by “confirmation bias” I mean a Google algorithm) that makes the word show up every day in my news feed, I doubt that can explain why it’s always on ‘World News Tonight with David Muir” or the lead article in my neighborhood newspaper.

As much as I was perfectly willing to audit conversations about Bitcoin (and its bestie, “blockchain”), write about its related scams (“Online Scams (or “How I (Almost) Met An American Hero”), and even listen to friends’ advice about investing in it, I didn’t have a clue what Bitcoin really was, how it works, where it comes from, if it’s legal, if it’s taxable, if it’s capitalized (in both senses!). NOTHING.

Which is like throwing down the gauntlet. If there’s a concept that’s this ubiquitous, Amazon Prime one-day delivery on books, and an entire Internet from which to learn about it …? Well, challenge accepted.

I dove headfirst down that wormhole. I read, “Blockchain for Dummies,” I devoured online articles, and I unabashedly reached out to experts all over the world (at this age, I clearly have no shame left at all). And here’s what I found out: cryptocurrency and blockchain technology are INCREDIBLY hard to explain – mainly because once you learn one tiny fact, you’re compelled to understand hundreds more.

And then I found Anders Brownworth, Maggie Hsu, and Adil Haris – experts who had not only published straight-forward explanations of Bitcoin and blockchain technology, but who offered to answer any questions I might have, so that those of us who are “not yet dead” can get a basic understanding – at least enough to know what all those news stories are all about and to think before investing our hard-earned retirement funds in it.

Adil, a Manager for the Financial Services Innovation team at Ernst and Young, received his Master of Science in Product Management at Carnegie Mellon’s School of Computer Science and Tepper School of Business and wrote, “Blockchain — A Short and Simple Explanation with Pictures” (pictures!). Anders, a Principal Architect in Applied Research at the Federal Reserve Bank of Boston and co-taught the first blockchain class at MIT, spoke on the subject extensively from which he created a visual demo of blockchain technology (more pictures! And they move!). Maggie, who leads global business development for Amazon Managed Blockchain and is co-founder of Gold House, sent me a link to this video in which she not only provided me the first understandable explanation of the blockchain and bitcoin, she also illustrated the value of the blockchain technology.

So, here’s a (hopefully) very simple explanation, just to give you a head start. If you want to join me in the wormhole, be sure to click on the links provided by Anders, Maggie, and Adil.

Let’s start with the blockchain

Super simple explanation: Imagine a box (block) filled with information or transactions (data). Kinda like your checkbook ledger, except that it not only shows a record of your transactions, but it can also show a record of the transactions that your payee makes with the payment they receive, and so on, and so on, and so on. Just a big ol’ history of the provenance of that item of value (in this example, dollar) and all of the travels it makes through time.

Now imagine a bunch of computers (nodes) spread out all over the world who verify that the information in that box is accurate (mining) and add their seal of verification (hash). They get paid for this work (verifying that data) in native tokens (bitcoins in the case of the Bitcoin blockchain. Other blockchains may offer other coins or tokens).

Okay, now let’s say a new box of transactions comes along that needs verification (each block can contain a certain amount of information). This new box of data also contains the seal of verification (hash) from the previous box. Once this new box of transactions is verified and is given its own unique seal of verification (hash), it is chained to the previous box (block / chain) so that there’s a running history of verified transactions. The process continues as more and more boxes of data are added and verified. And because all the computers (nodes) running the blockchain have the same list of blocks and transactions and can transparently see these new blocks being filled with new transactions, no one can cheat the system.

All of the information on the blockchain (boxes of data, verified and chained together) is called an “immutable shared public ledger.” An important benefit of this system is that no one can change any of the data or transactions that have occurred (immutable) without affecting the seal of verification (hash) in their blockchain. If they do, it is immediately evident that their hash is different from all of the others who have the same blockchain on their computers, and that their data is not valid. Then the offending (minority) chain is dropped – the nodes simply choose not to talk to the offending node anymore and they carry on maintaining consensus without that node/copy of the blockchain.

And what is Bitcoin?

Bitcoin (BTC) is perhaps the most well-known of more than 6,700 cryptocurrencies in the marketplace (“crypto”). Cryptocurrencies, often called “tokens,” can be used as an online payment for certain goods and services. It’s important to note “online” here, as bitcoin is a digital asset and can only be used digitally.

Cryptocurrency got its name from “cryptography.” Cryptography keeps information secure by using a series of mathematical proofs to both hide (encode and decode) and authenticate (hash/sign) data. These proofs guarantee the security of the transactions or data, the security of the participants, the independence from central authority (like a bank … or a government), and the protection from double spending (ensuring that, like a physical dollar bill, you can only spend it once).

You can purchase bitcoin and other cryptocurrencies via a cryptocurrency exchange. You can also obtain it as a payment for goods and services. And you can “mine” it.

Mining is the process of solving a complex mathematical equation (proofs) first. Then, once your solution is verified by everyone else, you are paid in cryptocurrency. While anyone could ostensibly mine bitcoin by downloading the necessary software on a computer capable of running it, the cost of the computing resources necessary to do so makes mining much less tempting than simply purchasing it on an exchange.

Bitcoin and other cryptocurrencies have “value” in that there is a limited amount out there – just like there’s a limited amount of gold. The price fluctuates depending on media attention, rumors, speculation, and availability. That’s the cart-and-horse nature of cryptocurrencies – until they are accepted worldwide as valuable currencies, the volatility will likely continue. And until the volatility as a payment mechanism settles, it is unlikely to gain worldwide acceptance.

What does a blockchain have to do with Bitcoin?

This one is easier to answer. The Bitcoin network relies on blockchain technology to operate because the blockchain technology is what is providing the security, immutability, and historical ledger to the transactions. This organized collective of computers (nodes) is called a peer-to-peer network in that it allows each individual to interact directly with the others. In the case of Bitcoin, the network is built in such a way that each user is broadcasting the transactions of other users. And, crucially, no bank is required as a third party.

How might blockchain technology be used in the future?

Blockchains are decentralized ledgers that can keep track of essentially any data, transaction, asset, etc. If you imagine that every asset can be given a digital identity, then you can imagine how, in the future, all of those assets will be made trackable and unalterable via blockchain technology.

With blockchain technology, there will no longer be a need for third party involvement in many types of transactions. Instead, all of the data will be on the blockchain and accessible to the parties directly involved. Medical records, global financial products, banking, land ownership and real estate transactions, insurance, ID systems, intellectual property, program management within organizations, authentication and tracking can all be put on a blockchain system, one that will be secure, private, and immutable.

Lesson 1: Complete

Despite how confusing it got at times, learning about cryptocurrencies and blockchains was a fun exercise. And while there’s still a debate as to whether “brain training” activities have any effect on dementia, I guarantee you that you’ll know a little bit more the next time you hear someone say “Bitcoin.”

Associated lingo

Cryptography – the field of science that is involved with the authentication and hiding of data using mathematics.

Hash – a unique, fixed-length string of random numbers that is the digital fingerprint of some data. Hashes are produced when a hashing algorithm runs a complex calculation on any data and generates a hash as the result of the calculation. For a great, visual explanation, see Anders Brownworth’s video here.

Miners (not minors) – the computers running the hashing algorithm who are paid in tokens (Bitcoins, for example) for their work.

Peer-to-Peer (P2P) – computers that are connected on the Internet via networks, rather than a central server, so that files can be shared directly.

Private keys and public keys – A private key is produced by a complicated mathematical algorithm that allows you to decrypt data. A public key is created from the private key the same way, so that whatever is encrypted with the public key requires the related private key for decryption and vice versa. The public key is made available to everyone that needs it (it is recorded on the blockchain) while the private key is confidential and only shared with its owner. It is nearly impossible to reverse the process of key generation, such that one could generate a private key from someone’s public key.

Consider this example from Adil Haris’s “BlockchainA Short and Simple Explanation with Pictures”: The public key is like your mailbox which everyone knows about, and can drop you messages. The private key, on the other hand, is like the key to that mailbox. Only you own it, and only you can read the messages inside.

Signature – a cryptographic way to prove ownership. You would use your private key to sign something and then the resulting signature could be verified by everyone against your public key.

Wallet – where you keep all your money – in this case, Bitcoin and other cryptocurrencies.

Photo by Pascal Bernardon on Unsplash

COVID-19 and Fear of Flying: An Anxiety Daily Double

Depending on which study you read, one-third to nearly one-half of Americans have some fear of flying. Whether it’s turbulence, unusual sounds, or claustrophobia, fear of flying is one of the most common phobias, second only to fear of public speaking.

And in March 2020, we added a new phobia to our repertoire. Survey data from YouGov shows that the majority of American adults fear contracting Covid-19 to some degree, from “very” to “somewhat.”

Now, after a year of being isolated from family and friends, we’re starting to tentatively emerge from our homes, like the munchkins when meeting Dorothy. And many of us are thinking about travel, whether to see family, fulfill a bucket-list entry, or just see something other than our four walls.

But what about the fearful flyer? Has COVID-19 made fear of flying worse? Has it doubled down on anxiety or has it superseded fear of flying such that those formerly afraid to fly are putting aside their concerns just to get out? And what about those with flight phobia who think, “I’ve lived this long without it. Why risk it now?”

I asked Captain Tom Bunn, LCSW, a retired airline pilot and licensed therapist who has specialized in the treatment of fear of flying for over thirty years, to share his observations about how COVID-19 has affected the fear of flying. Since 1982, Capt. Tom’s company SOAR, Inc. has helped more than 14,000 clients control fear, panic, and claustrophobia. For more information about his bestselling book SOAR: The Breakthrough Treatment for Fear of Flying, and app for iOS and Android, please see the end of this article.

NYD: How has COVID-19 changed anxiety levels for fliers, and what should they know?

Capt. Tom: It has been a bit of a journey. At the beginning of the pandemic, a lot of anxious fliers felt relieved. They had a valid reason to avoid flying with no feelings of shame. But as the pandemic dragged on, fearful fliers were saying they wanted the pandemic to be over so they could travel, even if it meant taking a plane.

As to this kind of change, a client said before the pandemic her fear of flying was unjustified. Then, during the pandemic, there was good reason to be afraid to fly. She was aware of both positions. The two things were in her mind at once: her justified fear of being on a plane during the pandemic, and her unjustified fear before the pandemic. Somehow, when she thought of the pandemic being over, and thus her justified fear being over, she had trouble continuing to be afraid of her unjustified fear. She began to look forward to being able to fly again.

I don’t think flying during the pandemic is a good idea. There is no clear line as to what is safe and what isn’t. If a person really needs to fly, with good precautions they should be fine. But every exposure is worth avoiding unless necessary. It is not just being on the plane. There is getting to the airport, checking in, going through security, and boarding on the departure end. There is deplaning, getting to a hotel or other accommodations, and meeting with business people or family. Eating – obviously without wearing a mask – is going to be done in the presence of others who are not wearing a mask and whose COVID status is unknown. All in all, a trip is not just one exposure but a constellation of many exposures to people who have also had many recent exposures.

After vaccination, there is a lot of protection and that should make flying OK.

Another thing people are going to run into is this. After being at home for a year, just going out in public is going to trigger the amygdala. The amygdala is no longer used to what used to be routine. If a person lacks good ability to activate the parasympathetic nervous system, what you used to do routinely is going to cause anxiety – which will not make sense to them unless they understand the amygdala is regarding it as something they have never done.

NYD: Does having even more years in which to gather crashes in “your mental filing cabinet” make it even harder for the older adult to overcome fear of flying?

Capt. Tom: I think so. There doesn’t seem to be a “best used before” date on past crashes. There should be, because the problems that caused crashes years ago no longer exist. We are flying better planes, and they are being flown by better-trained pilots. Thus, there should be a cutoff date.

When would that date be? I think it should begin after all the first generation of jet airlines had been retired (707, DC-8, 727, A-300) The 747 produced a huge leap in engineering standards. The post-747 planes are much safer than the pre-747 planes. All the older planes were retired in the early 2000s. So, start with 2005 and consider the crashes since then. Also, because standards are different elsewhere, disregard crashes outside the U.S., Canada, Mexico, the UK, and Europe. How many crashes does that leave us to fret over? Zero.

NYD: Is anxiety about flying different from generalized anxiety? Specific to flying? Is it treated much like any other anxiety disorder would be treated? If not, how is fear of flying treated differently?

Capt. Tom: All anxiety comes from the same source. When operating your car, you have the accelerator to go faster, and the brake to slow down. A person with anxiety is like a person who bought a Tesla that is supposed to drive itself, and someone forgot to service the brakes. It would accelerate just fine. But when it was time to slow down or stop, it wouldn’t be able to. Anxiety is like that. It is due to a lack of psychological programming to operate the system that is supposed to slow us down when stress hormones build up and get us going too fast.

NYD: How would you respond to the comment: “I’ve lived this long without flying, I don’t need to risk it now”?

Capt. Tom: What’s the risk? It’s less than driving to the supermarket. The risk is so low that if you stop doing your daily routine that involves some driving and you fly someplace instead, you have made yourself safer.

… if you stop doing your daily routine that involves some driving and you fly someplace instead, you have made yourself safer.

NYD: How can the SOAR Course help someone who experienced anxiety while flying years ago, and has not returned to it for many, many years?

Capt. Tom: One (of my clients) had a panic attack on a flight when she was a teenager. Finally, forty years later she did the SOAR Course. Now she has done about 60 flights. Sometimes the motivation turns out to be disgust that you are not able to do what others do. Sometimes it is a bucket list thing: not wanting to get any older without seeing the places you want to see.

Tom Bunn, L.C.S.W., is a retired airline captain and licensed therapist who has specialized in the treatment of fear of flying for over thirty years. He is the author of the bestselling book on flight phobia, “SOAR: The Breakthrough Treatment for Fear of Flying. His company, SOAR, Inc., founded in 1982, has helped more than 14,000 clients control fear, panic, and claustrophobia.

I’m one of them!

Be sure to download the “SOAR Conquers Fear of Flying” app, free for iOS and Android that features:

  • a step-by-step “Basics” course that provides reassuring information about flying at all steps along the way, from “Getting Ready” to “At the Airport” to “In the Air” to “Landing” including relaxation exercises to soothe anticipatory anxiety
  • a G-force meter that you can use to prove that turbulence is safe and never approaches the plane’s limits
  • Live forecasts for turbulence potential around the world and storm position and height
  • in-app purchases including Capt. Tom’s “Take Me Along” to coach you through the flight

Rosamund Pike Sheds Light on Guardianship Fraud in Golden Globes Acceptance Speech

Last night on the Golden Globes, Rosamund Pike won “Best Actress in a Motion Picture – Musical/Comedy” for her portrayal of Marla Grayson, a professional legal guardian who defrauds her elderly clients using loopholes in the US guardian/conservatorship system, in the Netflix movie “I Care a Lot.”

“If we delivered this story on this subject matter in a way that tugged at the heart string and was told from the victim’s point of view, it would be unbearably difficult to watch,” Pike said in a recent interview. “We took this subject matter and flipped it. So, yes, we go on this fun, seductive ride, which is fun and funny, but we also get to get angry at the same time. I’m open to the debate whether this is a comedy or not.”

I watched the movie about a week or so ago, and I don’t remember one LOL moment. In fact, it freaked me out, because as far as I know, I don’t have a Russian mobster family to protect me (but I do remember my dad telling me about a Russian great-great-great-great grandfather who was a rabbi. … although I don’t feel any safer knowing that).

Unfortunately, there are some scary examples of guardianship/conservatorship fraud, and you don’t have to be elderly to become a victim. Just look at the ongoing struggle Britney Spears has been facing in court battles to stop, or at least limit her father’s 13-year legal conservatorship that removed her control over her finances, career, and well-being. If Britney can’t win, how can we expect to protect our anonymous, financially modest, sometimes disenfranchised elderly?

The day after I watched the movie, I contacted the Florida State Guardianship Association. I figured if ANY place was familiar with elderly guardianship it was Florida in which 1/4 of the state’s population is age 60 or older. Evidently, they were well prepared for my query and sent me this white paper from the National Guardianship Association (NGA), written in preparation of the release of “I Care a Lot.”

Guardians “follow a code of ethics and statutory guidelines, caring for individuals and managing their property after they have been deemed incapable of doing so,” the paper states. “Typically, our clients have serious chronic mental illness, dementia, a developmental disability, or traumatic brain injury.” These clients are evaluated by licensed mental health professionals, physicians and others with the ultimate goal of ending guardianship whenever possible. And the paper goes on to give examples of wards who have regained their independence.

I truly believe the NGA is “leading the way to excellence in guardianship” through its mission to establish and promote nationally recognized standards, encourage the highest levels of integrity and competence through guardianship education, and protect the interests of guardians and people in their care. However, despite the NGA’s intentions, the best laid codes aren’t always followed, and people can still find ways to take advantage of the system and the wards in their care. (In her acceptance speech last night, Pike thanked “America’s broken legal system for making it possible to make stories like this.”)

Here’s just a few examples of how guardianship can go wrong:

This is a conversation that has been gaining volume, and Pike’s award will hopefully bring even greater awareness to the situation. If you have ANY concerns about guardianship fraud, contact:
Adult Protective Services in your area (these differ by state)

And learn more from:
The National Center on Law and Elder Rights (See paper here, “When the Guardian is an Abuser”) and The National Association to Stop Guardianship Abuse.

Buy Stuff and Make Money – Win/Win!

We’ve scored another distinction, fellow Baby Boomers, having recently been recognized in the Wall Street Journal as “dominating” the online shopping market.  “Older Americans are increasingly buying groceries — and just about everything else — on the Internet, and those over 65 are now the fastest-growing category of e-commerce shoppers.”

And while I’m very proud of my contribution to this fact (I’m pretty sure Amazon is about to name me “Top Shopper of Needless Stuff”), I’m confused about why this is a surprise. 

Baby Boomers will be between the ages of 57-75 this year, 20-38 when Apple launched Macintosh in 1984, and 27-45 when the World Wide Web opened to the public. We’re not too old to have been a part of the technology revolution … Steve Jobs would be 66 if he were alive today. We have computers (granted we use laptops more than smartphones), we know how to access the Internet, we know how to buy things, we have more disposable income than younger generations, and since we’re older, we’re at greater risk for COVID-19 so we’re perfectly happy with social distancing. 

Heck yes, I’m shopping online!

But here’s what’s interesting – although Baby Boomers are kind of known for our frugality, we are not the most deal-savvy generation when it comes to online shopping. The Millennials have us there! 

Considering our growing propensity to shop online, shouldn’t we take a lesson from our Millennial mentors and start taking advantage of the many (!) sources for online savings?

And by many, I mean (way too) many!

There are hundreds (maybe billions – you know how I like to exaggerate!) of cashback apps, coupon apps, store apps, credit card points, and hybrid discount/cashback/points apps you can use when shopping online. It’s hard to choose which to use, and sometimes the discounts/cashback cancel each other out. So this won’t, by far, be a comprehensive list of each online savings source. Instead, I’ll share some apps that have good track records, unique features, and specific uses. 

Before we get there, though, consider Mike Brady’s important lesson: … caveat emptor, Greg! You might want to:

  • check out the privacy statements of any site on which you share your information (many like Capital One Shopping, Honey, etc.) keep track of the coupon codes that their members have successfully used. If you don’t like the idea of them tracking your online shopping and using that information to help other shoppers, you might want to pass.
  • consider checking with the Better Business Bureau or a site like Trustpilot before you decide to use any of these apps.
  • understand the payout period information (how much you can accumulate and when you’ll get “paid”). Will you receive a gift card? PayPal credit or credit to the site from which you’re purchasing? Check?
  • determine if certain store departments (like the one you want) are excluded from the deal.
  • find out if there’s a browser extension for the app so that your purchases are automatically be checked for savings.
  • keep in mind that stores only let you use one cashback or reward program per purchase, so you have to choose between programs like Rakuten, Honey, Capital One Shopping and others.

Coupons vs. Cashback vs. Best Price 

Another distinction necessary before we get to “the list” is that some sites offer coupons for a specific product (manufacturer’s coupon) or at a specific retailer stores coupon, some offer cash – a percentage of the purchase total before tax and after coupons, and some simply compare prices.

Ready to give it a whirl? Try something mainstream:

Capital One Shopping (formerly Wikibuy)

Capital One Shopping is a multi-talented browser extension and mobile app that saves you money when you shop by finding you the best deal for the product you’re purchasing. If there’s a better deal on another site, they’ll let you know, then you decide if you want to take advantage of that deal or if shipping, etc. makes it less valuable to you. You can also apply coupon codes that the app has found and earn rewards points that you can use to buy gift cards to popular stores like Groupon, eBay, or Staples. 

They also offer cool things like price drop notifications, additional deals when you link your credit cards, universal searches allowing you to comparison shop for a specific product from their website, a barcode scanner to use when you’re in a store to compare prices from the best online and physical retailers to let you know if you’re getting a good deal, and synchronization of between your smartphone and web browser (using the same email and password for each device).

Honey

Purchased by PayPal in 2019 for a whopping $4 billion, Honey automatically searches and aggregates user data for the best coupon or promo code on 40,000+ sites. You can also earn rewards with the Honey Gold program and redeem your “Gold” for gift cards at your favorite stores.

Honey offers a price history tool that allows you to see how much an item’s price has gone up and down in the past. Based on past trends, you can choose to buy now or wait for another drop. And that’s made easier by their Droplist, which allows you to add items and be notified when there’s a price drop.

Rakuten (formerly Ebates)

Rakuten is one of the biggest coupon sites on the web with a valuation of $1 billion but its biggest draw is the cashback program (up to 40% in some cases) for purchases made through over 2500 other sites, even when shopping in-store. You’ll also find double and triple cashback events around the main holiday seasons.

To date, Rakuten’s 12 million members in the U.S. have earned over $1 billion in cash at their favorite stores.

TopCashBack

Join more than 15 million members who earn on average $345 cashback a year and save money from all the top 4,400 online retailers with TopCashBack. Your rewards go directly to your bank account, PayPal, or gift cards.

Like most sites of this nature, the retailer gives TopCashBack a commission for sending you to their website and they pass 100% of this commission back to you. 

Cashback should track to your “Earnings” page within seven days of your purchase, but it isn’t ready to withdraw until the retailer’s return policy is over to confirm your cashback. Once the retailer has paid TopCashBack their commission for your purchase, they’ll make your cashback ‘payable’ and ready to withdraw.

ibotta

When you shop with ibotta, called the “new version of grocery store coupons,” you’ll earn cash whenever you shop, both online and in-store. ibotta pays you cash for your purchases and has paid out over $797 million in cash rewards to more than 35 million users since its founding in 2012.

You can also link store loyalty cards in the ibotta app and earn cash, enable “nearby store alerts” and be notified when you’re near an ibotta retailer, review deals on the app before you go shopping (or in the store if you forgot to review deals ahead of time) and browse available savings. Then, when you get home from the store, just pull the app back up, scan barcodes for eligible items, and take a photo of your receipt. After a short review, you’ll get the coupon value added to your account. Once you hit $20, you can withdraw to PayPal for cash.

Brad’s Deals

I love this one because of its story. In 2001, Brad Wilson was a cash-strapped college student who couldn’t believe the markup on textbooks. After finding cheaper prices online, he taught himself to build a website and started Brad’s Deals. Now, he leads a team who find the best deals on the Internet and blog on the latest in smart shopping.

With the promise of “Consumers first, always,” when you buy one of the site’s deals or use one of its coupons, they receive a small commission on the sale that doesn’t affect the price you pay (like most apps of this sort). Because you’re never buying directly from Brad’s Deals, they have no access to your order history or credit card information. 

Amazon Coupons

Despite being the queen of Amazon shopping, I had no idea that they offered coupons! Nothing overly complicated here but remember these are only for Amazon’s own products, and some of the deals are for Amazon Prime customers only.

Or try something a little different:

Swagbucks

Like the other programs, you can earn cash by purchasing products through the Swagbucks portal, but you can ALSO earn Swagbucks (called SBs) by participating in a variety of activities like taking surveys, watching videos, playing games, printing grocery coupons, and even just adding the browser extension. You can redeem your Swagbucks for gift cards, PayPal credits, cash, or donate them to one or more of the charities on their site (you choose which one). Swagbucks has been around since 2005 and has paid out more than $240 million in cash and free gift cards (they distribute more than 7000 per day). 

You’ll find lots of tips to increase your Swagbucks earnings with a simple Google search but don’t expect big earnings. If you like the idea of earning a little green while you’re watching tv, go for it.

iConsumer

iConsumer, a cashback/coupon/discount service, wants to share its value with its users. When you purchase with iConsumer, you earn shares of their publicly traded stock (RWRDP) as well as whatever deal their 2,400 stores offer. Your first purchase earns you at least 100 shares, subsequent purchases increase your “portfolio value” as does the referral program.

If you want to become a shareholder in a publicly traded company just by purchasing something you were going to purchase anyway, iConsumer might be the choice for you. Granted, as of today the price per share is $0.12, so you might do better just buying it outright and starting a trend on reddit. 

Coupons for a Cause

iGive.com and Coupon Cause are coupon sites that donate a portion of their commission to great causes. 

iGive does this by donating your rebate (whatever the store has agreed upon with iGive) to the cause you choose from more than 60,000 from local to worldwide on their site. Your cause receives the full donation percentage (listed on the iGive site) of the purchase price, excluding tax, shipping, or handling. iGive also offers great deals such as free shipping and discounts at select online stores. 

Coupon Cause gives shoppers deals and coupon codes available on the web, and they test the coupons to make sure they work. When you make a purchase with one of their coupons, they are paid a commission, part of which they then donate to various causes and charities around the world (including The National Alliance to End Homelessness, Feeding America, Charity: Water, City of Hope, CDC Foundation, American Foundation for Suicide Prevention). Unlike iGive, you cannot choose which charity will receive your donation, however they may offer you a better discount than iGive.

Confused about which to try? Start here:

Cashback Monitor

Since you can often only use one cashback program per purchase, and they often cancel out a coupon deal, it’s often best to choose one that will be the most beneficial and stick with it to increase your savings and payout period. And the easiest way to tell which app will give you the best cashback rewards is with Cashback Monitor.

This site tracks cashback rates and miles and points earning rates. So before you make a purchase, head there to find out the best portal to use to maximize your savings and rewards.

Happy shopping!

What’s Your Theme Song?

I saw this meme on Facebook this past week:

And I took this really seriously. I’m not sure the point of the meme was to cause me this much thought … or anxiety … but I’ve spent the past week thinking about this. Had I taken my education as seriously as I take this question, I could probably compose my own theme song, or explain how one’s choice of theme song has something to do with a mathematical resonation, or even design a scientific experiment explaining how my id, ego, and superego would make different choices.

Fact is, I didn’t pay that much attention to my music lessons, my math classes, or my psychology minor. But lemme tell ya – this theme song question really has me thinking. 

There are songs we remember that are special to us: remember the song that was playing the first time someone asked you to dance? Mine was “Brown Eyed Girl,” and I sang that song for weeks pretending it was about me. The first song I ever danced with my husband to was “Layla,” and even though I snarkily told him, “You can’t dance to Layla!” (he should have known then that I was a smart ass!!) I will never, ever, ever forget that moment. 

But a theme song is a “song or melody strongly associated with someone or something.” And yes, while I do associate those songs with those people, I wouldn’t consider them my “theme songs.”

(Yep, you can see I gave this too much thought!)

First I obsessed over the fact that we probably have many different theme songs for different stages of our lives. Surely my 8-year-old self had a different theme song (“Do You Want to Know a Secret?“) than my 22-year-old self (“Stayin’ Alive“), or my 45-year-old self (“Survivor“) … or my self right now. And even my self right now probably has a long list of theme songs depending on the circumstances. 

But after a week of spending valuable time on a MEME question, that most people answered in seconds, I’ve come up with a (partial!!!!) list of my theme songs.

What’s YOUR theme song? Leave a comment below!

There She Was, Just a Jogging Down the Street …

“… singing Do Wah Diddy, Diddy Dum, Diddy Do. Snapping her fingers and shuffling her feet” … and that’s when she face planted, just as natural as could be! 

That’s what happened Tuesday when I was jogging down the street, headphones blaring some awesome tune from my 60s mix, definitely shuffling my feet, hoping no one was around so that I wouldn’t have to put on my mask, but then noticing those four people standing right there, and blam, next thing I know, I’m flying face-first into the sidewalk.

FLAT. ON. MY. FACE!

When I was a kid, I fell all the time. I thought it was so cool to go flying off my bike and scrape the living daylights out of myself. If it stopped bleeding within 30 minutes or so, I’d keep playing. If it kept bleeding – enough that stitches were a possibility and therefore cool and worth the trouble – I’d go home for a professional assessment from my mom (who was not, in any way, a healthcare professional but was a nervous 50s mom and therefore more likely to think stitches were in order!).

The problem was, she always wanted to “clean” it first. If I was LUCKY, she’d pull out the Mercurochrome and pour it all over injury, leaving me not only my giant abrasion, but lots of red-dyed skin to call even more attention to my bravery when I showed it off at school the next day.

Mercurochrome didn’t hurt. But then there was Merthiolate. Killed the same germs, left the same cool red stains all over you, BUT HURT LIKE HELL!! Oh, how I would pray that my mother wouldn’t use Merthiolate – it took all the cool out of the injury when the treatment would make you cry.

Like my other favorite childhood drug, Paregoric, which was removed from the market because of the opium content, MERcurochrome and MERthiolate were also removed from the market because of the MERcury content and risk of mercury poisoning. Of course, there were levels to consider, but when you fell as much as I did, the likelihood of mercury poisoning probably wasn’t out of the question. 

So back to my recent “senior fall.” Here’s the problem: the minute you fall as a “senior” you don’t typically think, “oh cool. I’m going to have an awesome scar and a great story to tell at school.” Instead, you think “did I just break my hip?”

And here’s why that’s what happens:

  • You’re not seven years old and you don’t go to elementary school anymore.
  • Every 11 seconds, an older adult is treated in the emergency room for a fall; every 19 minutes, an older adult dies from a fall.
  • More than 95% of hip fractures are caused by falling—usually by falling sideways.
  • Women fall more often than men and account for three-quarters of all hip fractures.

And trust me, the list goes on. If you’re 65 or over, just save yourself some time. Don’t bother looking up “Falls in Seniors” – just know it’s bad, and depressing, and … bad.

So, I freaked out for about a few hours, during which I couldn’t stop bleeding because of those damn daily aspirin I take for my “senior” heart. 

And then I “googled” how to prevent falls in ‘the elderly” and found out two really important things:

  1. LOTS of people google “how to prevent falls in seniors” – I bet everyone over 60 does it after the first time they fall!
  2. Exercise is one of the best fall prevention strategies there is. It makes you stronger, keeps you flexible, and may slow bone loss from osteoporosis.

So, I thought about any recent falls I’ve had, and they all had pretty much one thing in common … I just wasn’t paying attention to the jogging AT ALL!!

Just take a look at that second paragraph!!! I didn’t fall because my medication makes me dizzy, or because my balance is compromised, or because my eyesight is bad. I fell because I WASN’T PAYING ATTENTION!!!! Probably the same reason I flew off the front of my bike four million times!!!

So, here are my takeaways:

  1. I’m going to keep jogging – but maybe I’ll try to find a softer surface to do it on.
  2. I’m still pretty proud of my giant scrapes and cuts. 
  3. If anyone has a Paregoric connection, DM me.

Online Scams (or “How I (Almost) Met An American Hero”)

I got a Facebook message recently from Major General Jonathan A. Maddux, the US Army’s Program Executive Officer for Simulation, Training and Instrumentation (PEO STRI). 

This man is a real American Hero with awards and decorations including the Legion of Merit with four oak leaf clusters, the Bronze Star Medal, the Meritorious Service Medal with three oak leaf clusters, the Army Commendation Medal with five oak leaf clusters, the Army Achievement Medal with oak leaf cluster, the Global War on Terrorism Medal, the NATO Medal, and more.

And a smart one too … a B.S. in English, Language and Literature, a B.S. in Business Administration in Operations Research Analysis, a master’s degree in Administration, a master’s degree in Telecommunications, a MSST in Strategy from the United States Army War College – and the list goes on! This is one educated dude!!

So, why, I wonder, did he say:

Dear please don’t be offended,you was suggested to me by facebook  so i got attracted by your profile,so i contacteded  you, so that we can know more about each other if you don’t mind my dear [sic].”

For such a highly educated man, this Jonathan Maddux wasn’t doing a good job of pulling out the Strunk & White’s. And despite how much I would actually like to know MG Maddux, I doubt I top his “100 People I’d Like to Meet” list.

You should know this about me: I don’t trust a lot of people (just ask my therapist). But for that split second, I rationalized that maybe this really was Major General Jonathan A. Maddux. And that’s scary – because if someone like me, who makes my husband show me his license for identification purposes, can have that moment of doubt, then imagine how easily a more trusting soul could be duped.

Was it because I was a “senior” that I almost fell for it? Nope. According to a Federal Trade Commission report, millennials are more likely to fall for an online scam than seniors – 40 percent of adults age 20-29 who have reported fraud ended up losing money in a fraud case. Only 18 percent of consumers 70 and older have lost money in reported fraud cases, but when they DO lose, they lose bigger sums than younger victims.

Online fraud, (scams that aim to obtain your personal information – passwords, account numbers, or Social Security numbers – in order to ultimately get money) probably happens more than you think it does. According to the FBI’s Internet Crime Complaint Center (IC3) “2019 Internet Crime Report,” 467,361 complaints were received in 2019 – an average of nearly 1,300 every day in the United States – resulting in more than $3.5 billion in losses to individual and business victims (again, in the US, in 2019).

While email is still a common entry point (phishing), fraud also takes place through text messages (“smishing”) and fake websites (“pharming”).

You might laugh at how ridiculous these scams seem, how easily you can see right through them, but the success of many of these scams is their ability to prey on your fears. The fear of COVID-19, the fear of not being able to take care of your family, or just the fear of being alone can open the door to fraud. 

So, having come so close to getting scammed, and as depressing as this is, here’s a list of some of the more typical types of online fraud, with links to (legitimate) sites for more information. 

COVID-19 Vaccination Scams – first, disgusting! Talk about preying on the weak! These scammers may contact you about paying a fee to receive early vaccination access, paying to get on a waiting list, or by saying they are a physician or insurance company asking for personal information for a clinical trial. Want credible information about COVID vaccinations? Click here.

Greeting card scams – “Happy Valentine’s Day! Someone you know has sent you an ecard” – so you open the email (which looks completely legit), and you click on the logo (which also looks completely legit), and you’re sent to a website that is booby-trapped with malicious software (malware) or ransomeware which ultimately can result in your personal information getting into the hands of criminals.

Bank loan or credit card scam – You get a letter that you’ve been pre-approved for a big loan – and then you provide your personal information to cover processing fees (credit card scams also often happen on the telephone.)

Lottery scam – Congratulations! You won the lottery. Your worries are over, you’re an instant billionaire! All you have to do is pay a handling fee (lots of variations on this, but you get the idea). 

Hitman scam – This is just what you think it is – pay up or risk the alternative. And it seems these scammers have taken this even further … in a newer version of this scam, you could receive a letter from “the FBI” saying there’s been an arrest in the (hitman scammer) case, so contact “the FBI” to provide more information so the case can move forward. 

Romance and Online Dating scams – it’s fine for someone to steal your heart. It’s not fine for them to steal your money. More information here on recognizing, avoiding, and reporting romance scams.

Fake antivirus software – “Your computer may be infected with a virus – download this software (or go to this site to purchase antivirus software now).” Close that pop-up window and run legitimate security software you’ve installed on your own device.

Facebook impersonation scam (hijacked profile scam)/ Facebook messenger scam – Facebook is well aware of the scammers out there who hijack accounts, or simply pose as a friend on Messenger, reach out to tell you about the money they just collected from some grant, and how you can cash in on it too. Then all you have to do is give them your personal information, and perhaps a small fee (but what’s $1200 when you’re “guaranteed” $80,000?). More about how you can report Facebook fraud here.

GoFundMe Fakes – On the one hand, it’s nice to know there are that many kind people out there who want to help out someone they’ve never even met before. The problem is that sometimes these stories are fakes taking advantage of your generosity.

Travel scams – Right now, the thought of getting out of our houses and traveling sounds amazing. but watch out for too-good-to-be-true deals that turn out to be fraudulent rental listings, timeshare resales, and fake travel club memberships. 

Event ticket scams – Lured in by great prices or the ability to obtain a ticket to a sold-out event – only to never see the ticket or get to the venue only to find that the barcode doesn’t work, and the ticket is a fake – last year more than 200 reports of ticket scams were received by the Better Business Bureau.

Bitcoin/cryptocurrency scams – This summer, the Twitter accounts of Apple, Elon Musk, Joe Biden, Warren Buffet (a confirmed bitcoin critic!) and other high-profile personalities were hacked giving the address of a (their) bitcoin wallet and promising that any payments made to that address would be doubled and sent back. 

Fake shopping websites – They may be incredibly authentic-looking copycat sites or built-from-scratch sites offering amazing deals, but whether you end up actually buying something (and giving scammers your financial information) or clicking around and downloading malware, if it’s too good to be true, it probably isn’t true. (You might remember how many of these sites sprang up playing on consumers’ fears of the Coronavirus.)

Typosquatting – Lookalike domains/URLs (amozon.com instead of amazon.com), that count on our busy lifestyles to overlook that one little typo, hope to fool you into believing you’re on the site you intended, either to defraud you directly from the site, download malware on your computer, obtain your login credentials for the authentic site, or to extort the real domain owner in an attempt to sell back the misspelled domain in order to protect their reputation.

Free Wi-Fi Scams – You’ve probably heard this a million times, but make sure you’re on a SAFE public network when accessing the Internet outside of your trusted network. Either through man-in-the- middle attacks or typosquatting legit Wi-Fi sites (looks just like the name of the site you intended to visit), your login information, credit card information, and other personal information can end up in the hands of criminals.

Loyalty points phishing scam – Here’s an example: you’re contacted via a very legitimate-looking email (or by text) from a representative from your airline rewards program to update your loyalty points program information. You may not only end up giving out personal information, but you may also be giving your points to these scammers.

Job offer scams – Again preying on the COVID crisis, online job scams have increased over the past year, offering remote working opportunities and high salaries. Just pay the fee upfront and give out your personal information. 

Fake Checks, Gift Cards and Overpayment Scams – “Pay your bill by gift card or your utility company will cut off your power.” “Claim your prize (for something you don’t even remember entering) but first, you have to use a gift card to pay fees.” Or someone buys something from you online, sends a check for more than the purchase price, and then asks you to give them the difference on a gift card (oh, and that check they used? It’ll probably turn out to be a fake).

Online Tech Support Scams – These scams seize upon your fear that your computer is not working properly and get you to pay for (unnecessary) tech support. 

Tried and true: The Nigerian scam still rakes in about $700,000 a year. You know this one? Someone who claims to be overseas royalty contacts you to share an investment opportunity. Right, because it’s that easy to get rich.

While these are only some examples of online fraud, and tactics and techniques to defraud online show up every day, the GOOD NEWS is that agencies are making arrests, technologies are being developed to prevent fraud, and there’s a LOT you can do to protect yourself.

“Individuals need to be extremely skeptical and double check everything. In the same way your bank and online accounts have started to require two-factor authentication – apply that to your life,” says IC3 Chief Donna Gregory. “Verify requests in person or by phone, double check web and email addresses, and don’t follow the links provided in any messages.”

It shocked me to (almost) be on the receiving end of a scam. And I’d much rather write about kittens and world peace, but this stuff pisses me off. So if one person can avoid being the victim of fraud as a result of this post, then it’s worth it to write a depressing post.

But unless five-star General Douglas MacArthur reaches out to me from his Arlington National Cemetery Facebook Messenger account to become my friend and then places a hard drive-destroying virus on my computer, I promise I’ll write something funnier next week!

To report an Internet scam, click here

I Can Do WHAT on My Smartphone?

I like to think I’m pretty savvy when it comes to using new technology to simplify my life and streamline my work. The key words here are “like to think,” because just when I think I’m at the front of the I’m-just-like-the-kids superuser line, something (or in this case, someone) introduces me to a hack that’s been around for about 15 years – and I’m that old-lady Luddite in a babushka, talking about the glory of the days before machines.

So what is this newfangled technology? Get ready: electronic check deposit (and yes, I can hear some of you laughing … but I’ll bet, and by “bet” I mean “hope,” there are a couple of you out there who, like me, haven’t yet joined the check-selfie crowd).

I was introduced to mobile check deposit yesterday when one of my awesome nephews told me to “just deposit the check with your phone.” EXQUEEZE ME? Deposit it with my phone? Okay, yes, I have seen ads about electronic check deposits, but I haven’t DONE it!! I’ve also seen pictures of people giving their personal banking information to strangers in the hopes that those strangers will defraud them and ruin their lives irrevocably, but I haven’t done that either!

Turns out, of all of the possible online banking features, electronic check deposit (you just snap a picture of the front and signed-back of a check on your smartphone and deposit it using your bank’s mobile app) is actually one of the last to catch on. According to a 2018 Harland Clarke “Mobile Deposit Consumer Survey” (the most recent I could find), about 37% of people age 55+ used the feature at that time.

But COVID-19 added a little oomph to mobile banking usage in the last ten months.

In a September 2020 interview with Karen Webster in PYMNTS.com, Mike Diamond, general manager of digital banking at Mitek, said that we’re unlikely to revert to pre-pandemic behavior when it comes to things like going to a bank branch or, God forbid, using a “germ-laden ATM” just to deposit a check. And once banks show consumers how to use mobile check deposit (and illustrate its safety), we’ll all be using the feature regularly.

And all this doesn’t even take into consideration other digital payment channels, like Venmo, that reinforce predictions that paper checks are going the way of … well, paper.

Okay, I think it’s worth a try – according to everything I’ve read, it’s as safe as other online and mobile banking functions. But if you’re going to join me, here are some important considerations:

  • Download your mobile banking app directly from your bank or credit union’s website to make sure it’s the latest version of the official app
  • Only use banking apps downloaded from your phone’s native app store since these can “enforce certificate pinning to avoid man-in-the-middle” attacks which could happen at unsecured Wi-Fi hotspots. (In regular language … certificate pinning is an extra layer of security that ensures that you’re really going to the site you think you’re going to, and “man-in-the-middle” is that asshole who wants to steal your information)
  • Avoid depositing fraudulent checks by only accepting paper checks from people you know and trust (duh)
  • Don’t use public wifi to access your account
  • Use unique passwords and update them often
  • Utilize multi-factor authentication when logging in (like, a password and a one-time code sent to your smartphone)
  • Lock your smartphone using a unique PIN or biometric information (facial recognition, fingerprint recognition)
  • Keep an eye on your account – go through your deposits, interest payments, and debits on a regular basis.

Also, banks may limit the amount you can deposit and you may experience delays in processing and clearing, there may be fees involved, and some types of checks may be excluded. To avoid delays, banks urge mobile deposit customers to ensure their signature is legible (yes, you still have to endorse the check!!), check images are clear (the app will help you with this), and the amount you enter matches the amount on the check.

And don’t forget to submit/send it (according to lots of articles, this happens … frequently!).

Last, they encourage users to keep the paper check until you’ve double “checked” that it has cleared (check images are not stored on your phone) and then shred the paper check.

So, what do you think? Have you used mobile check deposit technology? Do you think you’ll give it a try? Want me to try it first and report back? Send me a check (any amount is fine, but please keep in mind that my bank limits me to $10,000 per month) and I’ll let you know if it works.

Mitek is a software company that specializes in digital identity verification and mobile capture built on artificial intelligence algorithms and allows people to deposit checks via their mobile phones.